Refund policy
At YK Windows, we want you to be satisfied with your purchase. Please read our returns and refunds policy carefully before placing your order.
14-Day Returns
You have 14 days from the date you receive your order to notify us that you wish to return it.
To start a return, please email sales@ykwindows.co.uk with your order number and details of the item you wish to return.
Once you have notified us, the goods must be returned to us within 14 days.
Returns should be sent to: 71 Heron Drive, London, N4 2FS
To be eligible for a return, products must be:
- Unused and uninstalled
- In the same condition in which they were received
- In their original packaging, where reasonably possible
- Free from damage, alterations or modifications
- Accompanied by proof of purchase
Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for arranging and paying the return delivery costs.
Choosing the Correct Size & Specification
Our windows and doors are sold in pre-set sizes and specifications selected by the customer when ordering.
It is the customer's responsibility to carefully check that the selected size, colour, opening configuration, handing, glass type and any other options are suitable before completing the order.
If you accidentally select the wrong size or specification, please contact us as soon as possible.
If the product has already been delivered, it may still be returned in accordance with our 14-day returns policy, provided it remains eligible for return.
Damaged, Faulty or Incorrect Products
Please inspect your order as soon as possible after delivery and, where reasonably possible, before installation.
If an item is damaged, defective or different from what you ordered, please contact us at sales@ykwindows.co.uk with your order number, details of the problem and photographs where appropriate.
Where applicable, we will arrange an appropriate repair, replacement, refund or other remedy in accordance with your statutory rights.
Installed or Used Products
We cannot normally accept a change-of-mind return for a window or door that has already been installed, fitted, altered, drilled, cut, damaged or otherwise used, unless the product is faulty or your statutory rights otherwise apply.
We therefore strongly recommend checking the size, specification, condition and opening configuration of your product before installation.
Refunds
Once we receive your returned goods, we will inspect them and notify you regarding your refund.
If the return is approved, your refund will be issued to your original payment method, normally within 10 business days.
Please remember that your bank or card provider may take additional time to process the refund.
Exchanges
If you have ordered the wrong size or specification and would like a different product, please return the original eligible product in accordance with this policy and place a new order for the required product.
Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are faulty, damaged, not as described or otherwise do not meet the requirements of applicable consumer legislation.
Contact Us
For returns or refund enquiries, please contact:
YK Windows Ltd
71 Heron Drive, London, N4 2FS
sales@ykwindows.co.uk