Shipping policy

This Shipping & Delivery Policy applies to orders placed through the YK Windows online store.

1. DELIVERY AREA

YK Windows currently delivers to eligible addresses within England only.

We do not currently offer standard online delivery to Scotland, Wales, Northern Ireland or addresses outside England.

If we are unable to deliver to your address, we will contact you as soon as reasonably possible.

2. DELIVERY CHARGES

Our standard delivery charges are:

  • FREE delivery on orders of £1,200 or more (excluding VAT).
  • £70 delivery on orders under £1,200 (excluding VAT).

Any applicable delivery charge will be clearly shown at checkout before payment is completed.

VAT will be added where applicable.

3. DELIVERY TIMES

Delivery times vary depending on the product ordered. Each product may have a different estimated lead time, which will be displayed on the relevant product page or communicated to you after your order is placed.

If your order contains multiple products with different delivery times, we may:

  • Deliver the complete order together once all products are ready, in which case the delivery timeframe will be based on the product with the longest lead time; or
  • Deliver the order in separate batches, sending products as they become ready.

Where we choose to deliver an order in separate batches, you will not be charged additional delivery fees solely because we have split the delivery.

Working days are Monday to Friday, excluding bank and public holidays.

All delivery timeframes are estimates unless we have expressly agreed a guaranteed delivery date with you. We will make reasonable efforts to deliver each order within the estimated timeframe and will keep you informed of any significant delays.

4. DELIVERY ARRANGEMENTS

Windows and doors can be large and heavy. The customer is responsible for ensuring that there is safe and reasonable access to the delivery address and that appropriate arrangements are in place to receive the products.

Please ensure that the delivery address, contact telephone number and other information provided when placing your order are accurate.

We will contact you a few days before your expected delivery to confirm the delivery date.

Someone must be available at the delivery address on the confirmed delivery date to receive the goods.

If your order is being delivered in separate batches, we will provide delivery information for each batch as it becomes ready.

Please ensure that suitable access and sufficient space are available for the safe delivery and storage of your windows and doors.

5. RECEIVING YOUR ORDER

Someone should be available at the delivery address to receive the order where required.

The customer is responsible for ensuring that sufficient assistance and a suitable safe location are available for receiving and storing the products.

If we are unable to complete delivery because nobody is available, access is unsuitable, the delivery information provided is incorrect, or for another reason within the customer's control, we may arrange redelivery.

An additional delivery charge may apply for redelivery where permitted by law.

6. CHECKING YOUR PRODUCTS

Please inspect your windows, doors and other products as soon as reasonably possible after delivery and before installation.

Check that:

  • The correct products have been delivered.
  • The sizes and specifications match your order.
  • The products are not visibly damaged.
  • The glass and frames are in satisfactory condition.
  • The quantity delivered is correct.

If you discover damage, missing products or an incorrect item, please contact us as soon as possible at sales@ykwindows.co.uk.

Where possible, please provide your order number and clear photographs showing the issue.

7. DAMAGED PRODUCTS

If a product arrives damaged, please contact us before installing or altering it.

We will investigate the issue and, where appropriate, arrange a repair, replacement, refund or other remedy in accordance with your statutory rights.

Installing a product with an obvious visible defect may affect our ability to determine how the damage occurred, although this does not affect any statutory rights that cannot legally be restricted.


8. DAMAGE DURING DELIVERY OR UNLOADING

Due to the size, weight and nature of windows and doors, on rare occasions a product may become damaged during transportation, delivery or unloading.

If this happens, YK Windows will take responsibility for resolving the issue and will work as quickly as reasonably possible to arrange a replacement or other appropriate solution.

Please notify us as soon as possible if you notice any damage and provide photographs of the affected product where possible.

Replacement times may vary depending on the product and availability. We will keep you updated and make every reasonable effort to provide the replacement as quickly as possible.

We kindly ask customers not to install any visibly damaged product before contacting us, as this allows us to assess the issue and arrange the appropriate solution.

This does not affect your statutory consumer rights.

9. DELIVERY DELAYS

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including transport disruption, severe weather, supplier delays or other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Nothing in this policy limits any delivery rights you have under applicable UK consumer law.

10. FAILED DELIVERY & REDELIVERY

Please ensure that somebody is available to accept the delivery where required.

Where a delivery has been arranged but cannot be completed because of circumstances within the customer's control, including:

  • Nobody being available to receive the order;
  • Incorrect delivery information being provided;
  • Inadequate or unsafe access; or
  • The customer refusing an otherwise correct delivery,

we reserve the right to charge a reasonable additional fee for redelivery.

11. CHANGING YOUR DELIVERY ADDRESS

If you need to change your delivery address, please contact us as soon as possible at sales@ykwindows.co.uk.

We cannot guarantee that a delivery address can be changed once an order has been dispatched or delivery arrangements have been confirmed.

Additional charges may apply if changing the delivery address results in additional delivery costs.

12. RETURNS

Delivery and returns are separate processes.

If you wish to return an eligible product after receiving it, please refer to our Returns & Refund Policy.

Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for arranging and paying the applicable return delivery costs.

13. CONTACT US

For questions about an order or delivery, please contact:

YK Windows Ltd
71 Heron Drive
London
N4 2FS

Email: sales@ykwindows.co.uk