Terms of service
These Terms & Conditions apply to purchases made through the YK Windows online store.
Please read these Terms carefully before placing an order. By placing an order through our website, you agree to these Terms together with our Privacy Policy, Returns & Refund Policy and Delivery Policy.
1. ABOUT US
The website and online store are operated by YK Windows Ltd ("YK Windows", "we", "us" or "our").
Our online store is powered by Shopify.
2. OUR PRODUCTS
YK Windows supplies windows, doors and associated products through our online store.
Products are offered in pre-set sizes and specifications which customers select when placing an order.
We make every reasonable effort to ensure that product descriptions, specifications, dimensions, photographs and other information displayed on our website are accurate.
However, colours and finishes displayed on a screen may vary slightly depending on the customer's device, display settings and lighting.
Minor variations in appearance that do not materially affect the specification, quality or performance of the product will not necessarily constitute a defect.
3. CUSTOMER RESPONSIBILITY – SIZES & SPECIFICATIONS
It is the customer's responsibility to carefully check all product selections before placing an order.
This includes, where applicable:
- Width and height
- Product style
- Colour and finish
- Glass type
- Opening configuration
- Left or right handing
- Inward or outward opening
- Handle options
- Cill options
- Trickle vents
- Sidelights
- Hardware
- Quantity
- Any other options selected on the product page
Customers should ensure that the product and selected size are suitable for the intended opening before ordering.
Where we supply exactly the product, size and specification selected by the customer, we are not responsible merely because the customer subsequently discovers that they selected the wrong size or specification.
This does not affect the customer's statutory cancellation rights or rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.
4. MEASUREMENTS
Unless YK Windows has expressly agreed in writing to provide a measuring or survey service as part of an order, customers are responsible for determining which of our available sizes is appropriate for their property.
Customers should obtain professional advice or measurements where they are unsure which size to purchase.
YK Windows is not responsible for measurements independently taken by the customer, their builder, installer, surveyor or another third party.
5. ORDERS
When you submit an order through our website, you are making an offer to purchase the products in your basket.
You will receive an order confirmation by email.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There has been an obvious pricing or product-description error;
- Payment has not been successfully authorised;
- We are unable to deliver to the supplied address;
- We reasonably suspect fraudulent activity; or
- There is another legitimate reason preventing us from fulfilling the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
6. PRICES & VAT
All product prices displayed on our website are exclusive of VAT, unless expressly stated otherwise.
VAT will be calculated at the applicable rate and added to the order total at checkout, before the customer completes payment.
Any applicable delivery charges will also be clearly displayed and added to the total before the order is completed.
Customers will therefore be able to see the product subtotal, VAT, delivery charges (where applicable), and final amount payable before confirming their order.
We reserve the right to change our prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.
7. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Orders will not normally be processed until payment has been successfully authorised.
You confirm that you are authorised to use the payment method provided when placing your order.
8. DELIVERY
We currently deliver to eligible addresses within England only, subject to the delivery options and restrictions displayed on our website.
Our standard delivery charges are:
- FREE delivery on orders over £1,200 (excluding VAT).
- £70 delivery on orders under £1,200 (excluding VAT).
Any applicable delivery charge will be clearly displayed at checkout before the customer completes payment.
Delivery times shown on our website or provided after ordering are estimates unless we have expressly agreed a guaranteed delivery date.
We will make reasonable efforts to deliver within the estimated timeframe. Delays may occasionally occur due to circumstances outside our reasonable control.
Where consumer law requires delivery within a particular period, we will comply with those requirements unless a different delivery period has been agreed with you.
9. DELIVERY ACCESS
The customer is responsible for ensuring that the delivery address provided is complete and accurate.
You must also ensure that there is reasonable and safe access for delivery of the products.
Windows and doors can be large and heavy. Customers should ensure that adequate arrangements are available to safely receive the delivery.
If delivery cannot reasonably be completed because incorrect information has been supplied or adequate access has not been provided, additional delivery or redelivery charges may apply where permitted by law.
10. CHECKING YOUR DELIVERY
Please inspect your products as soon as reasonably possible following delivery and, where possible, before installation.
If a product appears to be damaged, defective or different from what you ordered, please contact:
Please provide your order number and photographs showing the issue where appropriate.
You should not install a product where there is an obvious defect, significant damage or incorrect specification without first contacting us.
11. INSTALLATION
Unless installation is specifically included in your order, products purchased through our online store are supplied on a supply-only basis.
The customer is responsible for arranging appropriate installation.
We strongly recommend that windows and doors are installed by a suitably competent and experienced installer.
YK Windows is not responsible for damage caused by incorrect installation, misuse, unauthorised alteration or work carried out by a third-party installer.
Nothing in this section excludes responsibility for a defect that existed in the product when supplied or otherwise restricts your statutory rights.
12. RETURNS & CANCELLATIONS
For eligible online consumer purchases, you normally have 14 days after receiving the goods to tell us that you wish to cancel your order.
After notifying us of your cancellation, you normally have a further 14 days to return the goods.
To request a return, contact:
Returns should be sent to:
YK Windows Ltd
71 Heron Drive
London
N4 2FS
Products should be returned in suitable condition and, where reasonably possible, with their original packaging.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Unless the product is faulty, damaged, incorrectly supplied or we agree otherwise, the customer is responsible for the cost of returning the product.
Full details are contained in our Returns & Refund Policy, which forms part of these Terms.
13. INSTALLED, ALTERED OR DAMAGED PRODUCTS
Please ensure you are satisfied with the product's size, specification and condition before installation.
Installing, drilling, cutting, modifying or otherwise altering a product may affect its resale value and therefore the amount refundable following a change-of-mind cancellation, where permitted by law.
This does not affect your statutory rights where a product is faulty or otherwise does not conform to the contract.
14. REFUNDS
Where you validly exercise your statutory right to cancel an eligible online order, refunds will be processed in accordance with applicable UK consumer law and our Returns & Refund Policy.
Where applicable, this includes refunding the basic standard delivery charge originally paid. Additional amounts paid for premium or enhanced delivery may not be refundable beyond the cost of our standard delivery option.
We may withhold a refund until we have received the returned goods or you provide evidence that the goods have been returned, where permitted by law.
Approved refunds will be made using the original payment method unless otherwise agreed.
15. FAULTY OR INCORRECT GOODS
Products supplied by YK Windows must comply with your statutory rights.
Where applicable, goods must be:
- Of satisfactory quality;
- Fit for their intended purpose; and
- As described.
If you believe your product is faulty, damaged or incorrectly supplied, please contact us at sales@ykwindows.co.uk.
Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction or refund.
Nothing in these Terms limits your statutory rights.
16. PRODUCT AVAILABILITY
All products are subject to availability.
We may discontinue or change products offered through our website.
If we are unable to fulfil an accepted order, we will contact you and provide an appropriate refund for any products that cannot be supplied.
17. WEBSITE INFORMATION & ERRORS
We make reasonable efforts to keep the information on our website accurate and up to date.
Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, dimensions, prices, availability or other information.
We reserve the right to correct genuine errors.
Where an error materially affects an order you have already placed, we will contact you and explain the available options.
18. WARRANTY
YK Windows provides a 10-year warranty on our windows and doors from the date of delivery.
The warranty covers defects in the product arising from faulty materials or manufacturing under normal use.
The warranty does not cover damage or faults caused by:
- Incorrect or improper installation
- Accidental damage
- Misuse, neglect or abuse
- Incorrect handling or storage
- Alterations or modifications to the product
- Damage caused by third-party installers
- Normal wear and tear
- Damage caused by circumstances outside our reasonable control
Where a valid warranty claim is accepted, YK Windows will provide an appropriate remedy, which may include repair or replacement of the defective product or component.
Proof of purchase may be required when making a warranty claim.
Our 10-year warranty is provided in addition to your statutory consumer rights and does not affect those rights.
19. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights regarding faulty goods, goods that are not as described or other rights that cannot lawfully be excluded.
We will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
If you purchase products wholly or mainly for business purposes, different legal rights and limitations may apply.
20. PRIVACY
We process personal information in accordance with our Privacy Policy.
Our online store is hosted by Shopify, and Shopify and other service providers may process certain information in connection with operating the website, processing orders and providing payment and related services.
Please review our Privacy Policy for further information.
21. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of the YK Windows website, including our branding, text, product photographs, graphics, designs and other original content, belongs to YK Windows or is used under licence.
You may not reproduce, distribute or commercially exploit our website content without permission except where permitted by law.
22. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including Shopify and payment providers.
Third-party services may be governed by their own terms and privacy policies.
YK Windows remains the seller of products purchased directly from our store. Shopify is the ecommerce platform used to operate our online store and is not the seller of YK Windows products.
23. PROHIBITED USE
You must not misuse our website or attempt to interfere with its security or operation.
You must not knowingly introduce viruses, malicious software or other harmful material or use our website for unlawful or fraudulent purposes.
24. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time, including where necessary to reflect changes to our business, website or applicable law.
The Terms applicable to an order will normally be those in force when that order was placed.
25. GOVERNING LAW
These Terms and any contract between you and YK Windows are governed by the laws of England and Wales.
If you are a consumer, nothing in this section deprives you of any mandatory protections or rights available to you under applicable law.
Subject to applicable consumer rights, disputes arising from these Terms or purchases from YK Windows will be subject to the jurisdiction of the courts of England and Wales.
26. STATUTORY RIGHTS
Nothing in these Terms & Conditions is intended to exclude, restrict or replace any statutory rights that you have as a consumer.
These Terms should be read together with our:
- Returns & Refund Policy
- Privacy Policy
- Delivery Policy
- Any applicable product warranty terms
27. CONTACT US
If you have any questions about these Terms & Conditions or an order, please contact:
YK Windows Ltd
71 Heron Drive
London
N4 2FS
Email: sales@ykwindows.co.uk